I’ve forgotten my password. What should I do?
To re-set your password, go to “Log in” at the top of the welcome page. Then enter your email address in the “Reset Password” section and submit it. We will send you an email with a link to reset your password immediately.
Is my personal information kept private?
How do I make a purchase?
Shopping at littlehipstar.com is easy:
Use our Clothing, Accessories, Shoes, Books or Toys categories to browse and shop. You can also shop by gift ideas or by brand. Once you have found an item you like, you may have to select your preferredsize and quantity. Then click on the „add to cart” button on the product page and your article will be added automatically to your basket. Review the items in your shopping bag and click on the checkout button to complete your order. Now simply follow the checkout instructions. At any time, you can quit the checkout process by clicking “cancel, and return to store” at the bottom of the page.
Which size should I choose?
Visit our size guide to find all the information you need. Please check carefully to avoid any disappointment.
Do I have to pay customs duties and import charges?
Please note that customs duties and VAT can apply for deliveries outside of the EU. Unfortunately littlehipstar has no control over these charges.
I made a mistake. I would like to modify or cancel my order in progress. Is this possible?
That depends on how far your order has progressed. Please contact Customer Services, with the number of your order and the reference code of your product(s) using the contact form, or by email: firstname.lastname@example.org
How do I know if you have received my order?
After completing the checkout process and the payment authorisation process, you will receive a confirmation email, providing all the data was accurate and payment was approved. It includes a summary of the order, article(s) description, the quantity and the price of the purchased products, the method of payment and the delivery address.
Where can I find information about my order?
The history of your orders is saved in your littlehipstar account. Just go to “Log in” at the top of the welcome page, enter your email address and your password in the “customer login” section and click on “submit.” You will find all the details concerning your orders in “My Orders” section. You will also find your invoices there which you print them.
How long does it take for my order to be dispatched?
All orders placed Monday to Friday before 12pm will be dispatched the same day. Orders placed after 12pm orders will be dispatched the next business day.
What payment methods does littlehipstar.com accept?
You can pay by credit/debit card (Visa, MasterCard), PayPal, make a Prepayment via Bank Transfer or Gift Card (to pay or partially pay)..
Are the payments really protected well?
Where does littlehipstar.com deliver?
For delivery destinations, please have a look at Shipping & Returns.
Which methods of delivery are possible?
We deliver with GLS Standard, DHL Express and Swiss Post.
What are the delivery times?
For delivery times please have a look at Shipping & Returns.
What are the costs of delivery?
For shipping costs please have a look at Shipping & Returns.
What happens if there is nobody to take delivery of the parcel?
First, GLS will attempt to find a neighbor willing to accept and sign for your parcel. If no neighbor can accept your parcel, GLS will leave a notification card and take the parcel to the nearest GLS ParcelShop. You then have nine working days to collect your parcel, showing your photo ID (e.g. passport or identity card). If there is no ParcelShop nearby, GLS will take your parcel back to the depot (distribution center). You can then redirect your parcel from a range of options online, and GLS will make another delivery attempt in accordance with your instructions. If the second delivery attempt is also unsuccessful, the parcel will be returned to littlehipstar after a storage period of six calendar days.
Do you offer gift-wrapping?
Of course we do! If you wish to have gift-wrapping, simply select this option in the shopping basket. You can also write a personalized message, which will be handwritten on a card and added to the parcel. Your order will be prepared with the greatest care and will be packed in a beautiful gift box in the littlehipstar design.
Am I able to track my order?
Yes. As soon as we have shipped your order you will receive an email stating the GLS tracking number. You can check the status of your order via the link provided. Please click here then enter your tracking number in order to track the status of your order.
What do I do if something from my parcel is missing or damaged?
Please contact our Customer Care as quickly as possible via our online form or our email address email@example.com
Returns /Credits / Refunds
How do I return an article ordered on the site? What is the deadline for returning an item?
Please find all information at Shipping & Returns or the Returns section of the terms and conditions of sale.
How do I contact customer care?
You can contact us via our online form or send us an email at firstname.lastname@example.org. We answer within 24 hours.